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The Consumer Protection Act, 2019, is a pivotal legal framework in India designed to safeguard consumers’ interests and rights. It replaced the Consumer Protection Act, 1986, and offers enhanced protection and remedies for consumers. The Act establishes three-tier consumer dispute resolution forums to provide accessible and cost-effective mechanisms for resolving consumer grievances. It introduces the concept of product liability, making manufacturers, sellers, and service providers accountable for defective goods and deficient services. The Act addresses issues related to e-commerce, misleading advertisements, and unfair trade practices. It seeks to promote transparency, protect consumer rights, and ensure fair treatment in the marketplace, ultimately strengthening the consumer protection framework in India.
The Consumer Protection Act, 2019, is a legal framework in India that aims to protect and promote the interests and rights of consumers.
Consumers have rights to be informed, choose, be heard, seek redressal, and consumer education under the Act.
The forums are established to provide consumers with quick and cost-effective mechanisms to seek remedies for grievances.
The Act holds manufacturers, sellers, and service providers accountable for harm caused to consumers due to defective goods or deficient services.
The Act prohibits misleading advertisements, unfair trade practices, and any acts or omissions that may harm consumers’ interests.
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